West Marine

Terrible Experience at West Marine - Car Towed While Shopping I had an absolutely awful experience at West Marine recently, and I feel compelled to share my frustrations. While I was browsing their store, my car was unexpectedly towed, leaving me in complete disbelief and utter frustration. First and foremost, I must express my disappointment with West Marine’s lack of adequate parking facilities. It is simply unacceptable that customers visiting their store would have to worry about the safety of their vehicles while shopping. I couldn’t believe my eyes when I discovered that my car had been towed without any prior warning or notice. Moreover, the staff at West Marine showed a complete lack of empathy and assistance when I approached them for help. Instead of offering any practical solutions or taking responsibility for the situation, they seemed dismissive and uninterested. Their lack of concern for the inconvenience caused further exacerbated my frustration. As a customer, I expect a certain level of professionalism and care from any establishment I visit, especially one that deals with outdoor and recreational equipment like West Marine. Unfortunately, my experience only highlighted their disregard for customer satisfaction and their failure to address a critical issue like parking security. I strongly advise potential customers to think twice before visiting West Marine. The negligent parking situation and the apathetic response from the staff are clear indicators of a poorly managed store. Save yourself the headache and look for alternatives that prioritize customer safety and provide a more pleasant shopping experience.

Scammers!!! I arrived at the West Marine store to buy some stuff. I parked my car on the parking lot right front of the store, while I was spending time in the store, about 30 minutes passed, my car was towed from the parking lot, just like that! and I was not alone!! it’s appeared that special people were going through the parking lot and were tracking people who parked and how and whether the cars are customers of the plaza or not. , and so .., It turned out that they did not notice me and while I was inside the store my car was taken away ..Can you imagine that?!! when I was back no one wanted give me any information regarding this situation! I just got the comment that these guys thought that I was not a plaza customers an they decided to tow my car!!!!!!!! I wanted to warn all future customers in no case do not come here! otherwise you will be left without a car and spend more than $ 250 to return it and trust them they don't care about you at all. Scammers!!!!!

Knowledgeable very helpful. When I was at West Marine with my son a gentleman named Michael help my son and very knowledgeable very patient with my son and I we purchased a new Garmin fish finder wouldn't go anywhere else Michael is a older gentleman but very helpful walk through the whole process I know you have two Michaels working there that's the reason I say that

Terrible Experience at West Marine - Car Towed While Shopping I had an absolutely awful experience at West Marine recently, and I feel compelled to share my frustrations. While I was browsing their store, my car was unexpectedly towed, leaving me in complete disbelief and utter frustration. First and foremost, I must express my disappointment with West Marine’s lack of adequate parking facilities. It is simply unacceptable that customers visiting their store would have to worry about the safety of their vehicles while shopping. I couldn’t believe my eyes when I discovered that my car had been towed without any prior warning or notice. Moreover, the staff at West Marine showed a complete lack of empathy and assistance when I approached them for help. Instead of offering any practical solutions or taking responsibility for the situation, they seemed dismissive and uninterested. Their lack of concern for the inconvenience caused further exacerbated my frustration. As a customer, I expect a certain level of professionalism and care from any establishment I visit, especially one that deals with outdoor and recreational equipment like West Marine. Unfortunately, my experience only highlighted their disregard for customer satisfaction and their failure to address a critical issue like parking security. I strongly advise potential customers to think twice before visiting West Marine. The negligent parking situation and the apathetic response from the staff are clear indicators of a poorly managed store. Save yourself the headache and look for alternatives that prioritize customer safety and provide a more pleasant shopping experience.

Knowledgeable very helpful. When I was at West Marine with my son a gentleman named Michael help my son and very knowledgeable very patient with my son and I we purchased a new Garmin fish finder wouldn't go anywhere else Michael is a older gentleman but very helpful walk through the whole process I know you have two Michaels working there that's the reason I say that